Browser Support
Mac users:
Please note that Internet Explorer on Mac computers is not compatible with touchmarieonline.com - however, you can download either one of these two browsers that work without error: Safari Browser for Mac | Firefox browser for Mac

Blocked from the Site
Please note that we only allow a maximum of 3 different IP addresses per member. If you exceed the three log in locations, the software blocks you for 24 hours. If you are confused because you are NOT logging in from various locations, or have not shared your password, then your ISP (internet service provider) may be the issue.

Here are some tips on preventing this:
if you are using aol, the aol browser will get you blocked because it locks in IP addresses, plus it tends to save itself from showing new updates. Here is what you should do : if you must connect to the internet via aol, minimize the aol browser and use internet explorer to use the site. I will try to put you on an exempt list, however the site refreshes itself every 24 hours so not using aol will be your best bet. it will also allow you to view the latest updates that aol usually caches.

Photo Support
Where are the high resolution photos as promised?
Our photo galleries are streamlined to show thumbnail, regular size and high resolution photos. To view a gallery, simply click on the photo thumbnail or link to get to the gallery of your choice. Once inside, you can select to manually view the photos by navigating using the “next” and “back” buttons, select slide show and let the site do the flipping for you, or to download or view the photos, simply click directly onto the photo itself.

Video Support
Our movies are in either Quicktime Movie format, or Windows Media player. Both players are absolutely free, and can be downloaded or upgraded by clicking the respective links. For an updated player for WMV (windows media video) follow this link: http://v4.windowsupdate.microsoft.com/en/default.asp Perform a scan for updates and allow all of them to be installed. If you are still having trouble please contact us by filling out the form below. thanks.

To watch videos on our site, you must have a high speed internet connection and the latest flash player. http://www.adobe.com/products/flashplayer/

Membership Support
we use a third party billing provider and do not have access to any secure files. If you are having billing issues, please contact the following providers:
24/7 billing and technical support is available.

Frequently Asked Questions

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